This answer, that is presently underneath certification beneath Microsoft’s new Independent Software Vendors (ISV) certification software, will aid agencies by way of providing capture, archiving and retention. Comfy, resilient and scalable Microsoft Teams communications inside the extraordinarily regulatory international surroundings.
Red Box will offer bendy deployment alternatives, each inside the cloud and on-premise on-line, depending on patron choice. This is greater critical than ever as regulated industries, along with monetary services and phone facilities, re-suppose their localization techniques and more and more searching for to capitalize on the blessings of collaboration equipment. To make sure flexibility and guide teleworking at the same time as maintaining compliance.
The Red Box platform additionally gives software programming interfaces (APIs), designed in keeping with the standards of open, loose-to-use standards, that provide organizations with manage over and get admission to to captured Microsoft Teams communications. Securely, using the equipment and applications of their desire, whether they are Customer Experience platforms or archiving solutions that facilitate compliance, or fraud detection and monitoring.
Red Box is a preferred partner in telephony in phrases of conversational intelligence, incorporated with Dynamics 365 Customer Service Insights and Sales Insights solutions, which permits the entire capability of the units of valuable information captured by Red Box to be exploited, and ” Analyze organization-wide calls to improve sales performance and customer revel in.
“With heaps of our clients working in regulated industries, the Compliance Recording for Microsoft Teams answer is a key integration on our connectivity roadmap,” stated Pete Ellis, Red Box Production Manager. . The resilient and relaxed seize of excellent voice communications and metadata, together with the breadth of our connectivity, is also vital to our integration with Dynamics 365 Customer Service Insights and Sales Insights, in addition to different intelligence partners. Synthetic and analytical that supply clients get entry to to a wealth of precious information that may be become actionable intelligence. “
Jun Pak , Director of Product Marketing, Modern Work Teams and Platform, at Microsoft delivered, “The integration between Red Box , Teams and Dynamics 365 corporations, can gain from resilient capture that meets regulatory necessities while securing the ” access to fantastic audio and metadata for synthetic intelligence and analytics wishes.
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